Only

Extra 10% off over £89 & 13% off over £139 & 15% off over £209

Up to 65% off over 15,000 items

Returns

Return policy

Enjoy hassle-free returns! If you change your mind, simply return your items free of charge within 50 days of receiving your order. 

Returning an item? Please check the package details first

If you would like to return items back to us, please check if the parcel meets the following requirements. If these requirements are met, a parcel drop-off point can be used. 

Weight: 20kg max.
Size: C5 min. (21cm x 14.8cm)
Length: 100cm max.
Package size: (height + width) x 2 + length = 250cm max.

Package detailsPackage details

The parcel requirements are met?

Please use the returns portal to proceed with your return.

The parcel requirements are not met? 

Please contact our customer service team.


How to use our returns portal

It's simple:

  1. Log in with your invoice number and email address. The data required for registration can be found on your invoice or order confirmation.
  2. Select the item you wish to return as well as the reason for the return. Also, please choose if you wish to receive a replacement or a refund.
  3. Please select the number of return labels needed. Click the button "register return" to complete the return process.

 


You haven't found a suitable answer?

Do you have any further questions about returns? More information can be found in our FAQs.

The strike-through prices correspond to the manufacturer's RRP.
All prices include 20% VAT, delivery costs excluded.
**Design Special T&Cs: promotion is valid on selected brands - items by Artemide are on sale until 31/03/2024 - items by FLOS, Gubi, Luceplan and Umage are on sale until 07/04/2024 - while stocks last - prices are reduced in the webshop - no voucher code required - prices may be subject to change.

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