Please check the package details

If you would like to return items back to us, please check if the parcel meets the following requirements. If these requirements are met, a parcel drop-off point can be used.

Weight: 20kg max.
Size: C5 min. (21cm x 14.8cm)
Length: 100cm max.
Package size: (height + width) x 2 + length = 250cm max.

Package detailsPackage details

The parcel requirements are met?

Please use the returns portal to proceed with your return.

The parcel requirements are not met? 

Please contact our customer service team.

How to use our returns portal

It's simple:

  1. Log in with your invoice number and email address. The data required for registration can be found on your invoice or order confirmation.
  2. Select the item you wish to return as well as the reason for the return. Also, please choose if you wish to receive a replacement or a refund.
  3. Please select the number of return labels needed. Click the button "register return" to complete the return process.


You haven't found a suitable answer?

Do you have any further questions about returns? More information can be found in our FAQs.

The strike-through prices correspond to the manufacturer's RRP.
All prices include 20% VAT, delivery costs excluded.

***Delivery in time for Christmas is only valid for items labelled "In stock - delivery in time for Christmas" at the time of purchase. For Christmas delivery, the transaction including payment must be completed; this also applies to advance payments by invoice. For bulky items, the shipping service provider will contact you and mutually agree upon a delivery date. Please note that we cannot influence this schedule. We usually dispatch orders with several items in a single delivery. If your order contains items that are not labelled as "in stock", the longest delivery time applies.

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