Returns
Please check the package details
If you would like to return items back to us, please check if the parcel meets the following requirements. If these requirements are met, a parcel drop-off point can be used.
Weight: 20kg max.
Size: C5 min. (21cm x 14.8cm)
Length: 100cm max.
Package size: (height + width) x 2 + length = 250cm max.
The parcel requirements are met?
Please use the returns portal to proceed with your return.
The parcel requirements are not met?
Please contact our customer service team.
How to use our returns portal
It's simple:
- Log in with your invoice number and email address. The data required for registration can be found on your invoice or order confirmation.
- Select the item you wish to return as well as the reason for the return. Also, please choose if you wish to receive a replacement or a refund.
- Please select the number of return labels needed. Click the button "register return" to complete the return process.