How can we help you?
Please take a look at our FAQs, you might find the answer to your question straight away. If you need further advice, you can find our contact details below.
Frequently asked questions
How can I return an item to you?
You can return items free of charge within 50 days of receipt of your order. Please click on the link returns portal in the footer of our site to progress with the return and follow the simple instructions. In order to log into the portal, you'll need your order number and e-mail address. You find this information in your invoice or order confirmation e-mail.
After completing the steps in the portal, we'll provide you with a return form and a return label to print. Please put the return form into the parcel and attach the label to the box, in a way that the original shipping label is no longer visible. Please make sure to return the goods in full and, where possible, in the original packaging. Should you not have the original packaging to hand, please use a suitable alternative and make sure that the items are well padded.
To complete your return, please follow the instructions in the return label e-mail from us.
We would appreciate it if you would let us know the reason for returning the goods. This will help us to improve customer satisfaction with our services.
Do I have to pay the costs of the return myself?
You can return items free of charge within 50 days of receipt of your order. You can do so without giving any reasons.
You have the legal right to change your mind within 14 days. However, we offer an extended returns policy of 50 days by choice so that we can provide a better service to our customers. More information is available here.
Please use our returns portal and we will provide you with a return label to print and instructions on how to send your item back to us.
When will I receive the refund for my returned items?
Once we have received your items it takes up to 14 working days for the money to be visible in the account that you've used for the purchase.
How long is the warranty for the products?
All of our products have a warranty of 24 months (please note, this applies to private customers only). The warranty period begins upon receipt of the goods.
Would you like to return your order or send back a damaged item?
In order to process your enquiry as quickly as possible, please use our returns portal:
We're happy to help
Please note our phone lines are closed on Thursday, 18 May 2023. For urgent enquiries, please use our contact form. Thank you.