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How can we help you?
Please take a look at our FAQs, you might find the answer to your question straight away. If you need further advice, you can find our contact details below.
Frequently asked questions
How can I return an item?
Under our extended 30-day returns policy, you can return items within 30 days of receipt of your order.
To register a return, please visit our returns portal and enter your invoice number and email address to log in. You’ll find these details on your invoice or order confirmation.
Once you’ve completed the steps in the portal, we’ll email you further instructions, including a returns form and label to print. Place the form inside the parcel and attach the label to the outside, making sure it completely covers the original delivery label. To help prevent damage in transit, pack the product in its original packaging, then place it in a suitable outer box and make sure it’s well protected. Then drop off your parcel at a DPD drop-off point.
Please note: if the item is damaged because it hasn’t been packaged adequately, we reserve the right to deduct some or all of the resulting loss in value from your refund.
Do I have to pay the costs of the return myself?
If you'd like to send an item back because you've changed your mind under our extended 30-day returns policy, a fee of £7.99 applies. The return fee is charged only once per order, even if your purchase arrived in several packages. For bulky items, we charge £39 for returning non-faulty goods as these need to be collected by a carrier.
To start your return, please use our returns portal where you'll find everything you need to know about the next steps.
When will I receive the refund for my returned items?
Once we have received your items it takes up to 14 working days for the money to be visible in the account that you've used for the purchase.
How long is the warranty for the products?
All of our products have a warranty of 24 months (please note, this applies to private customers only). The warranty period begins upon receipt of the goods.
Returns portal
Would you like to return your order or send back a damaged item?
In order to process your enquiry as quickly as possible, please use our returns portal:
Contact us
We're happy to help
Please note: we're currently experiencing a technical issue affecting our phone service. To help us assist you more efficiently, we kindly ask you to contact us by email at info@lights.co.uk rather than by phone. Our team is working hard to respond to all enquiries as quickly as possible. Thank you for your patience and understanding.
Please note our phone line opening times over the Easter period. Our phone lines will be closed on the following dates:
- Good Friday, 2 April 2026
- Easter Monday, 6 April 2026
For urgent enquiries, you can always use the contact form above.
Wishing you a happy Easter weekend!
