Terms and Conditions
Your service provider and contractual partner
Court of registration: HRB No. 8407
Gesellschaft mit beschränkter Haftung (Limited company), based in Schlitz
Authorised directors: Vanessa Stützle, Ales Drabek
VAT No. according to § 27a Umsatzsteuergesetz: DE 815 559 897
Producer Registration Number: WEE/MM1665AA
Our customer service is available for questions, claims and complaints:
Monday to Friday
8am - 6pm
Telephone: 020 3514 3658
Overview of the Terms and Conditions
- Applicability and defined terms
- Reviewing these Terms and Conditions and creating an account
- Who We Are, Language And Contract Formation
- Prices and delivery cost
- Payment and delivery
- Cancellation rights
- 50 day free returns policy (voluntary right of return)
- Retention of title
- Warranty and complaint management
- Data protection notice
- Dispute resolution for consumers
- Governing law, place of jurisdiction
- Severability clause
1. Applicability and defined terms
These Terms and Conditions apply to the sale of all products and services on our website to the exclusion of all other terms and conditions, including any terms and conditions of you, the customer. Please read these Terms and Conditions carefully and make sure that you understand them before you order any products or services. They do not affect your statutory rights.
Some provisions of these Terms and Conditions apply only to consumers and some apply only to businesses. Where this is the case, it will be indicated at the start of the relevant provision. For the purpose of these Terms and Conditions, a consumer is an individual who is purchasing via the website for their own personal use and a business is an individual or a company who is purchasing via the website for a commercial purpose, which may include a self-employed or freelance person who will use their purchase for or in their business. Use of the word ‘customer’ includes both consumers and business customers.
For ordering as an entrepreneur in a cross-border transaction, the specification of a valid VAT ID number is necessary in the context of the order or via the customer account. By entering a valid VAT ID number in the field provided for this purpose, the customer confirms that he is placing the order as an entrepreneur within the context of his business. If the customer does not enter a VAT ID number, enters a foreign VAT ID number or enters an invalid VAT ID number, the customer confirms that he/she is not ordering as an entrepreneur or within the context of his/her business. In this case, the customer is treated as a consumer. A subsequent change or modification is not possible.
A reference to a working day shall mean any weekday excluding Saturdays, Sundays and public holidays in England and Wales.
2. Reviewing these Terms and Conditions and creating an account
We will keep a copy of these Terms and Conditions and save it with your order details. A copy will be sent to you via email together with the automatic order confirmation which we send to you after you have placed an order with us. We recommend that you keep a copy of these Terms and Conditions, either by saving and printing a copy from our website, or by saving and printing the copy which we send to you together with the order confirmation.
We will save details relating to each contract you enter into with us, but for security reasons you will not be able to access this information directly. You may register your details with us in order to create an online account. This account is password-protected with a password of your choice. In your account, you can manage your information and view your order details. You agree to keep your login details and password to your account confidential and will not to make them accessible to any unauthorised third party.
3. Who we are, language and contract formation
When you place an order through our website, you are entering into a contract with Lampenwelt GmbH. Our details are at the top of these Terms and Conditions. The contract you enter into with us will be in English.
Before submitting your order through our website, you will have the opportunity to check and correct any input errors in your order up until you click the “Confirm and Pay” button. After you place an order, you will receive an e-mail from us acknowledging that we have received your order.
After placing your order you will receive an invitation to pay for it via one of the online payment services offered by us. You will be able to use the following methods to complete payment: PayPal, Apple Pay or payment using a credit card with Adyen N.V. The creation of a legally binding contract between us will only occur when you have successfully paid for your order.
If you have chosen a different payment option for your order, the creation of a legally binding contract between us will only occur when we send you an e-mail that confirms your order has been dispatched or when we send you an express declaration of acceptance.
You will usually receive the email inviting you to make payment or, where you have chosen an alternative method of payment, the dispatch notification, on the same day that you place your order. You can cancel all or part of your order up until you have paid for it in full or we send you a notification of dispatch, whichever is the earlier.
If you place an order over the telephone, your order will be accepted once an order confirmation has been received by you. You will receive information relating to the formation of the contract between us together with a copy of these Terms and Conditions to an email address specified by you or alternatively, if no email address is specified, when you receive your order.
4. Prices and delivery costs
The prices for all products are as displayed on our website at the time you place your order. All prices and charges on this website are in UK pounds. Unless expressly stated otherwise, they include any VAT payable, but exclude delivery charges.
In addition to the stated product prices, delivery charges may apply. Unless otherwise stated, within the United Kingdom we charge the following delivery fees:
4.2.1 £5.90 for each order with a value up to £49.99; and
4.2.2 £1.49 for each order with a value of £50 or above.If your order contains a "bulky item”, a delivery surcharge of £39 will apply. You can find out whether your item is considered a bulky item on the product detail page and/or in the shipping information for the specific item. For further details on delivery costs, please refer to the information on our website. You can find a list here.
5. Payment and delivery
We accept the following payment options:
- Credit card payment via Adyen N.V. (VISA, MasterCard, Maestro debit card)
Credit card processing is carried out by Adyen N.V., Simon Carmiggelstraat 6-50, 1011 DJ Amsterdam, The Netherlands, Registry court: Dutch Chamber of Commerce, registration number: 34259528. You enter your credit card number, validity and verification number. This information is not stored by us, but is transmitted directly to Adyen N.V. using secure 128-bit SSL encryption. Your credit card must be registered by your card-issuing bank for the authentication procedure Verified by VISA and MasterCard SecureCode. Authentication by a personal security code takes place securely between you and your bank. When the order is received, the amount is reserved on your credit card. The credit card is charged immediately after the order is shipped. This simple and fast form of payment is completely free of charge for you.
Debit card / EC card:
After entering your data, the invoice amount will be debited from your account. As with credit card payment, this payment method is also free of charge for you.
- PayPal/PayPal Express
You pay the invoice amount via the online provider PayPal. You must be registered there or register for the first time (except for guest orders via PayPal), identify yourself with your login data and confirm the payment instruction to us. With PayPal Express, the address data stored in your PayPal account will also be transmitted to us. You confirm the payment by submitting the order in our online shop. You will receive further instructions on how to access the payment provider’s page during the ordering process.
- Apple Pay
You pay directly via your Apple account. After submitting your order, you will be redirected to Apple, where you can authorize the payment of the order amount. As soon as we have been informed about your authorization, the shipment will take place - depending on the delivery time indicated with the item. Depending on the payment method deposited with Apple Pay, it will be debited with the actual invoice amount after deduction of any discounts, gift vouchers, etc. immediately after authorization or after shipping has taken place.
We only deliver within the United Kingdom. We use couriers to deliver orders, which may include DPD, DHL and or Zufall. Delivery must be to an address within the United Kingdom. It is not possible to send items to PO boxes or to place items in postal storage. Unless otherwise agreed, delivery shall be made kerbside to the delivery address specified when you place your order. You will receive a message from us when your order has left our premises and is with our chosen courier for delivery including tracking details. If delivery is unsuccessful, the courier will let you know what options are available for redelivery.
If you have ordered several items with different delivery times, we will endeavour to deliver the items all at once. In the event of a considerable difference in lead times for some of the products within your order, we may deliver the items in instalments. This does not increase the delivery cost for you.
We will be under no obligation to fulfil your order if we are unable to do so for any reason outside of our control. If part of your order becomes unavailable, we will inform you immediately and we will refund any payment received from you in respect of the affected part of the order.
We do everything we can to meet the delivery times specified when you place your order with us. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
If you are a consumer, risk in loss of or damage to your order passes to you on successful delivery. If you are a business customer, risk in your order passes to you at the point at which the order is handed to the courier for delivery.
6. Cancellation rights
THE FOLLOWING PROVISIONS ONLY APPLY TO CONSUMERS.
The below contains information on your statutory right to cancel an order placed online.
Notice of your right to cancel
When you have the right to cancel
Orders for goods
You have the right to cancel your contract for goods with us without giving a reason provided that you notify us within fourteen (14) days of your order being successfully delivered.
Orders for services
You have the right to cancel your contract for services with us without giving a reason provided that:
i) you do so within fourteen (14) days of the creation of contract; and
ii) the services have not been performed.
If the services have been performed in full, you will not be able to cancel them. If the services have been performed in part, you may be entitled to cancel the remainder of the services but we will be entitled to charge you for the cost of the services performed at the point of cancellation.
How to cancel
To exercise your cancellation rights, you must contact us (Lampenwelt GmbH, Seelbüde 13, 36110 Schlitz, Germany, Tel: 020 3514 3658, firstname.lastname@example.org) within the fourteen (14) day period clearly stating your decision to cancel the contract. You can use the sample cancellation form below for this purpose; however use of this form is not mandatory and we can accept any clear statement of your decision to cancel. You can also notify us of your intention to cancel the order using our returns portal which is available at: https://service.lights.co.uk/en/. If you use our returns portal, we will promptly send you an acknowledgement (e.g. by email).
Consequences of cancellation
If you cancel this contract, we are required to refund to you all payments we have received in respect of the cancelled contract, including delivery charges (except that where you have chosen to pay an additional fee for a more expensive delivery option, we are only obliged to refund you the cost of the cheapest delivery option offered to you) as soon as possible, and at the latest within fourteen days of the receipt of the returned order or, if earlier, within fourteen days of you providing evidence that the order has been sent back to us.
You must return the cancelled order to us (Lampenwelt GmbH, Seelbüde 13, 36110 Schlitz, Germany) promptly and in any event it must be sent back to us no later than fourteen days from the day on which you notify us of your decision to cancel this contract. We will bear the cost of returning of the order.
Your order must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. We may reduce your refund to reflect any reduction in the value of the order if this has been caused by your handling it in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the returned order and later discover you have handled it in an unacceptable way, we may require that you pay back to us an appropriate amount
6.2. Exceptions to your right to cancel
Your right to cancel an order because you have changed your mind does not apply to any orders which are custom-made, bespoke, or personalised.
6.3. Sample cancellation form
You may want to use the below “sample cancellation form” to notify us of your decision to end the contract with us. You are not required to use it and you may prefer to use your own wording.
You can also notify us of your intention to cancel the order using our returns portal which is available at: https://service.lights.co.uk/en/. If you use our returns portal, we will promptly send you an acknowledgement (e.g. by email).
Sample cancellation form
(If you wish to withdraw from the contract, please complete and return this form.)
I/we(*) hereby withdraw from the contract entered into by me/us(*) for purchase of the following goods(*)/the performance of the following service(*)
Ordered on(*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if communicating in writing):
(*) delete as appropriate
Lights are often fragile and sensitive items and should therefore be handled with due care. Before returning the products, please pack them as carefully as possible, using protective outer packaging if necessary.
If you have received a discount or promotional offer for your order which was based on a minimum spend or quantity, and if by returning an item from your order the minimum spend or quantity is no longer met, you will be charged as if the discount or promotional offer had never been applied. This may result in the difference between the discount received and the original order value being taken off of any refund due to you.
Nothing in these Terms and Conditions will affect your legal rights.
7. Our 50 day free returns policy
We have extended the statutory return period to 50 days, meaning that you can return any product to us within 50 days of receipt for a refund without giving any reason. To make use of our 50 day free returns policy, you must send your order back to us, free of charge, within 50 days of receipt. If your order is too large to be sent back to us, please contact our customer service team or use our returns portal to arrange for your order to be collected. The returns portal can be found at: https://service.lights.co.uk/en/
Provided you return your order in an ‘as new’ condition within the 50 day period, we will refund the purchase price back to the payment method used to pay for your order. Before returning your order, please pack it as carefully as possible, where possible ensuring that it is in its original packaging with all accessories. If you have any difficulties, please contact us our customer service team. We can provide a free returns label for you to use with our specified courier.
Our 50 day free returns policy does not apply to any orders which are custom-made, bespoke, or personalised.
Please note that if you exercise your statutory right to cancel your order within 14 days of receipt, our 50 day free returns policy will not apply to you.
8. Title in the order
Title in your order transfers to you at the point at which we receive payment in full for it.
9. Warranties and complaints
Each new product you order from us will come with a 2 year warranty IF YOU ARE A CONSUMER, and a 1 year warranty IF YOU ARE A BUSINESS CUSTOMER. The warranty starts on the day on which your order is successfully delivered. Damage caused by the following is not covered by the warranty:
- 9.1.1. improper installation, improper use and/or improper maintenance (non-exhaustive examples of this include non-compliance with the limit values for supply voltage, use of products without the corresponding "sea-weather proof" marking in an environment with highly saline air, use of products without the corresponding protection class of IP44 and higher in locations with consistently above-average humidity, use of unsuitable cleaning agents, and use of sharp-edged objects);
- 9.1.2 wear and tear; and
- 9.1.3 unauthorised modification of the products.
The data given on the average service life of lamps are mean values. It is not a guarantee that a lamp will last as long as the average service life.
IF YOU ARE A BUSINESS CUSTOMER, you must notify us in writing of any defects or non-compliance of your order which is, or ought to have been, visible on inspection, within 5 working days of delivery. In respect of any defect or non-compliance of your order which was not, or could not have been, visible on inspection, you must notify us in writing promptly and in any even within 5 working days of discovery of any non-compliance or defect.
We do not exclude or restrict our liability to the extent prohibited or restricted by law, including without limitation for death or personal injury resulting from our negligence or that of our agents, or for fraud or fraudulent misrepresentation. Some of the products we sell to you come with a manufacturer's guarantee, which will be in addition to the warranty mentioned above. For details of the applicable terms and conditions of any manufacturer’s warranty, please refer to the manufacturer's guarantee provided with the products.
IF YOU ARE A CONSUMER and there is a fault with any product you order from us within the warranty period set out in clause 9.1, we will normally offer a prompt repair, exchange or refund.
IF YOU ARE A BUSINESS CUSTOMER and there is a fault with any product you order from us within the warranty period set out in clause 9.1, then provided you inform us in accordance with clause 9.2, we will, at our option, repair, replace or refund the price of, the defective products.
Customer satisfaction is important to us. You can contact our customer service team at any time using the details set out at the top of these Terms and Conditions. We will do our best to respond to you as soon as we can. However, please note that in the case of a claim under a warranty, there may be a delay in our response while we liaise with the manufacturer. To help us deal with complaints and queries quickly, please do provide a detailed description of your query or issue together with your order details, including your order number. If you do not receive a response from us within 5 working days, please do send us a follow up message. We also suggest that you check your “junk” mail in case our response to you has been identified as spam.
10. Data protection - how we use your information
11. Dispute resolution
THIS CLAUSE ONLY APPLIES TO CONSUMERS
We strive to reach an agreement with the customer at all times. Please contact our customer services team using the details set out in clause 3.2 and we will try to resolve your issue.
12. Governing law, place of jurisdiction
These Terms and Conditions and all transactions relating to this website are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales unless you live in Scotland or Northern Ireland in which case the relevant law will apply and you can choose to take action against us in your local courts.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs and clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs or clauses will remain in full force and effect.
Dated November 2023