20,000 lights and lamps, ca. 240 highly-motivated and competent employees, 8,000 m² of office and warehouse space and over 10 years experience in selling lighting products - these figures illustrate the success story of Europe’s leading online specialist for lights and lamps.
How it all began
In 1999, the founder and managing director, Thomas Rebmann, began to sell selected high-quality lights via eBay whilst training to become an electrical engineer. Resources were limited in those days. He had to improvise and exploit the available resources to the full – an approach which still makes Lampenwelt dynamic today.
What initially began as a source of extra income became a huge success. The company understood the customers' needs and offered a unique range of products. "At this time, at the end of the 1990s, online trading was still in its infancy.
However, with optimal service, a high level of motivation and a lot of endurance, we succeeded in winning over the trust of customers and suppliers", recollects Thomas Rebmann.
From GbR to GmbH & Co. KG
In 2002, the company launched its own Internet platform with an extensive range of products. The ever-increasing number of buyers already included both private and business customers.
After a particularly large order, Thomas Rebmann and his brother Andreas decided to set up the company Rebmann Lichtsysteme GbR in 2004. In the same year they purchased the domain www.lampenwelt.de. The investments in a new shop software and an ERP system, as well as the intensive work involved in creating a customer-orientated product range, led, in 2007, to the restructuring of the company into Lampenwelt GmbH & Co. KG.
Due to the rapid growth of the company, Lampenwelt moved to the town of Schlitz in 2009. In 2010 the company moved from the former forester’s house into a newly-built administrative office where the company is still located.
The distinctive, modern building, with an entrance area that is lit-up at night, offers a wonderful view over the castle town of Schlitz during the day. The building was built to the latest office standards so that the employees can work efficiently but also feel comfortable in their surroundings.
In 2012, the company was awarded the „Großer Preis des Mittelstandes“ for being one of the most successful medium-sized businesses in Germany.
Optimal service thanks to the new logistics centre
The new logistics centre opened in 2012. Thanks to state-of-the-art technology Lampenwelt can ship several thousand parcels daily and the increase in storage capacity has led to an improved delivery performance.
The Lampenwelt logistics department combines customer orientation, innovation and the latest technology to provide the best service possible to our customers.
Restructuring of Lampenwelt GmbH & Co. KG into Lampenwelt GmbH
In May 2015, in the course of a change to the shareholder structure, Lampenwelt GmbH & Co. KG became Lampenwelt GmbH. The existing managing directors were joined by the new managing director and shareholder Walter Neumüller. Christian Becker, also a new shareholder in the company, joins Lampenwelt’s business management team. The new Lampenwelt GmbH adheres to the pre-existing and proven strategy of “providing every customer with their dream light as well as competent and expert advice”. It is this policy which has led to the past growth of Lampenwelt which is set to continue over the next years. Testimony to this is the recent decision to open our first English-language shop in May 2015 in order to gain a foothold in the highly competitive UK market.
Customer satisfaction is our top priority
First-class customer service employees are open for any customer criticism. They are accommodating, friendly, competent and, above all, enjoy dealing with people. From the very beginning Lampenwelt has placed a strong emphasis on providing the best service possible to its customers.
A successful company needs to beware of becoming complacent and should always strive to continuously improve its customer service. From a single individual, who was initially responsible for the entire customer service and made it successful by being dedicated to the customers, the department has since grown to dozens of employees. Every single one of them has the same sense of service which has made Lampenwelt successful from the very start.
Customer expectations are rising. As online trading was still in its early stages, for example, and Lampenwelt gained its first experience on eBay, a product that arrived intact was considered praiseworthy. Today this is expected by customers - and rightly so. It is precisely for this reason that customer service will never rest on its laurels, but rather will always reinvent itself and achieve even more than in the past. Every Lampenwelt employee is confronted daily by the question - How can we do even better? Whether it’s a more illustrative photo, advice on the right light bulb, the delivery confirmation being sent faster than before or additional information on the website.
Right from the outset one ground rule predominated in Lampenwelt’s customer service concept: The employees are grateful for any feedback, even if it is negative, because it is only through honest feedback that service can be improved where needed.
Our highly service-oriented employees contribute to the success of the company every day. However, it is the customers and their feedback that help us to develop further. We really do treat our customers as if they were kings.
Our company history at a glance
- 1999 - Sale of the first lights and lamps on the Internet
- 2002 - Launch of the first company website
- 2004 - Founding of Rebmann Lichtsysteme GbR and the purchase of the domain www.lampenwelt.de
- 2007 - Restructuring of the GbR into Lampenwelt GmbH & Co. KG
- 2009 - Relocation to new business premises in Schlitz
- 2010 - Relocation to the newly-built administrative office
- 2011 - Construction of a logistics centre
- 2012 - The new logistics centre opens
- 2013 - New corporate software (ERP)
- 2014 - Certification according to DIN EN ISO 9001
- 2014 - Development of an optimised shop interface, the slogan "a bright decision" and the new "click for light" icon
- 2015 - Restructuring of Lampenwelt GmbH & Co. KG into Lampenwelt GmbH